Customer Relationship Management (CRM)

Customer Relationship Management

The Customer Relationship Manager (CRM) will usually be the primary point of contact for complex HealthIT projects at VUMC. The CRM builds and maintains strong, collaborative partnerships with customers in clinical and operational areas throughout the Medical Center. 

The CRM:

  • Analyzes customer needs and requirements
  • Prepares requests for governance
  • Assists with prioritization
  • Serves as customer advocate
  • Functions as single point of contact within HealthIT
  • Communicates project status
  • Manages expectations
  • Corrals resources